Rowbloom

Support

Email [email protected] with the add-on you use (Asana, Jira or ClickUp), the name of the export and what you expected to see. A link to the spreadsheet helps, but do not share it with edit access.

All add-ons

"Only the person who set up this export can run it."

In a shared spreadsheet, each export runs with the Asana, Jira or ClickUp account of the person who created it. Ask them to run it, or create your own export.

A scheduled refresh did not run on the hour

Google picks the exact time within each hour, day or week. The sidebar shows when each export last finished. If one fails, the person who set it up gets one email that says what happened.

Values I typed in the export sheet disappeared

Each refresh replaces the values in the sheet the export created. Your formatting stays. Add notes or formulas in another sheet and point them at the export sheet.

The sidebar still says "Allow access" after I connected

The sidebar checks every few seconds for five minutes. If you took longer, select I already allowed access.

Rowbloom for Asana

"Asana rejected the connection. Disconnect and connect Asana again."

Your Asana access expired or was removed. In the Rowbloom sidebar, select Disconnect Asana, then Connect Asana and allow access again. Your exports stay as they were.

"This export has too many tasks to finish in one run. Split it into smaller exports."

Google stops each run after a few minutes. Move some projects to a second export.

Rowbloom for Jira

"Jira rejected the connection. Disconnect Jira and connect it again."

Your Atlassian access expired or was removed. Atlassian ends the connection after 90 days without use. Select Disconnect Jira, then Connect Jira and allow access again. Your exports stay as they were.

"Jira cannot read this query."

The JQL has a value Jira does not know, often a version, sprint or project that was renamed or deleted. The message shows what Jira said. Fix the query in Jira's advanced search first, then paste it in Edit. Rowbloom checks the query before each refresh, so a broken query never empties your sheet.

"This saved filter no longer exists in Jira, or it is no longer shared with you."

The filter was deleted or its owner stopped sharing it. Select Edit and choose another filter, or switch to JQL and paste the query.

"Jira is limiting requests right now."

Atlassian limits how many requests each app can make per hour. The export did not change and is not marked as failed. Rowbloom tries again on the next scheduled refresh, or select Run now in a while.

My Jira site is not in the list

When you connect, Atlassian asks you to choose one site. To add another, select Connect another site at the bottom of the sidebar and choose it.

A column I added is empty

The field is empty for these issues, or it is not used in their projects. Check one of the issues in Jira.

Rowbloom Task Export (ClickUp)

Connecting more than one workspace

ClickUp connects exactly the workspaces you tick in its tab. To add one, select Connect another workspace at the bottom of the sidebar and, in the ClickUp tab, keep the workspaces you already use ticked too. If you untick one, its exports stop with a message until you connect it again.

"This workspace is not available to your ClickUp account anymore."

The workspace was left out the last time you allowed access, or you lost access to it. Select Connect another workspace and tick it again.

"A list in this export no longer exists in ClickUp, or you lost access to it."

The list was deleted, or moved to a space you cannot see. Rowbloom stops before touching the sheet, so your rows stay. Select Edit: the missing list shows at the top as no longer available. Untick it, tick the lists you want and save.

"ClickUp rejected the connection. Disconnect ClickUp and connect it again."

The connection was removed in ClickUp. Select Disconnect ClickUp, then Connect ClickUp and allow access again. Your exports stay as they were.

"ClickUp is limiting requests right now."

ClickUp allows 100 requests per minute on most plans. Rowbloom waits when it can. If the run still cannot finish, the export did not change: select Run now in a minute or wait for the next scheduled refresh.

A list I just created is not in the list

The sidebar reads your lists when you open the form. Select Cancel and open it again after a minute.

A due date is one day off

Dates show the day you see in ClickUp, in the time zone of your ClickUp profile. Check the time zone in ClickUp under your profile settings. Created, Updated and other date and time columns use the spreadsheet time zone, set in Google Sheets under File, Settings.

Subtasks or closed tasks are missing

Select Edit and tick Include subtasks or Include closed tasks.

Pro and billing

  • Each add-on has its own Pro license. Your license key is in the email from Lemon Squeezy you got after paying. Paste it in the sidebar under Enter license key.
  • To cancel or get an invoice, use the link in that email. Pro stays active until the end of the period you paid for.
  • If the key says "This license key is already in use on its maximum number of accounts.", email [email protected] and include the key.

Removing Rowbloom

  • To stop one export, open the sidebar and select Delete. The sheet and its data stay in your spreadsheet.
  • To remove the add-on, go to Extensions, Add-ons, Manage add-ons in Google Sheets.
  • To remove its access to your Google account, go to myaccount.google.com/permissions. For Jira, also remove it from your Atlassian account at id.atlassian.com/manage-profile/apps. For ClickUp, also remove it in ClickUp under Settings, ClickUp API, Authorized apps.